Privacy Policy

West Industries, LLC

Privacy Policy

Table of Contents

1. Introduction & Overview
2. Information We Collect
3. How We Use Your Information
4. Legal Basis for Processing (GDPR)
5. Cookies & Tracking Technologies
6. How We Share Your Information
7. Data Retention
8. Data Security
9. Your Rights & Choices
10. Children’s Privacy
11. Third-Party Links & Services
12. International Data Transfers
13. Changes to This Privacy Policy
14. Contact Us & Data Requests

1. Introduction & Overview

West Industries, LLC (“West Industries,” “we,” “our,” or “us”) is a manufacturing and technology company headquartered at 7949 Silverton Avenue, Unit 924, San Diego, California 92126. We operate at the intersection of advanced manufacturing, connected device systems, and industrial technology solutions, serving business clients across a range of sectors.

This Privacy Policy (“Policy”) describes how West Industries, LLC collects, uses, stores, discloses, and protects personal information in connection with: (i) the operation of our website at https://west-industries.com/ (the “Website”); (ii) the provision of manufacturing services and related client engagements; (iii) connected device and equipment monitoring systems and telemetry platforms; (iv) SMS-based operational alert systems; (v) internal information technology and security operations; and (vi) any other service, product, or interaction through which personal information is provided to or collected by West Industries.

West Industries is committed to responsible data stewardship. We believe that privacy is a fundamental right, and we design our data practices to be transparent, purposeful, and proportionate to the legitimate needs of our business. We collect only information that serves a defined business or operational purpose, retain it for no longer than necessary, and protect it with appropriate technical and organizational safeguards.

This Policy applies to all individuals who interact with West Industries in any capacity, including but not limited to: visitors to our Website, individuals who submit inquiries through contact forms, manufacturing clients and their authorized representatives, individuals whose personal data is contained within device telemetry or operational systems connected to West Industries infrastructure, individuals who have opted in to receive SMS alerts or operational notifications from us, and current or former employees to the extent their data is processed through internal IT systems described herein.

By accessing our Website, engaging with our services, or otherwise providing personal information to West Industries, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our Website and services and contact us at info@west-industries.com to discuss how your data may be handled.

This Policy should be read in conjunction with any additional terms of service, contract addenda, or data processing agreements that may apply to specific services rendered by West Industries. In the event of a conflict between this Policy and a separately executed data processing agreement, the terms of the data processing agreement shall govern with respect to the subject matter of that agreement.

2. Information We Collect

West Industries collects personal information through a variety of channels and for a variety of operational purposes. The categories of information we collect are described in detail below. We do not collect more personal information than is reasonably necessary for the purposes described in this Policy.

2a. Website Visitors

When you visit our Website at https://west-industries.com/, our servers and integrated analytics tools automatically collect certain technical and behavioral data about your visit. This information is collected passively through standard web server logs and analytics instrumentation and includes:

• IP addresses — the numeric address assigned to your device by your internet service provider at the time of your visit, used for geographic attribution, security monitoring, and fraud prevention;
• Browser type and version — the name and version of the web browser application you are using (e.g., Chrome 128, Firefox 120), which assists us in rendering and optimizing page content;
• Operating system — the platform running on your device (e.g., Windows 11, macOS Sequoia, iOS 18), used to ensure compatibility and diagnose display issues;
• Pages visited — the specific URLs within our Website that you navigate to during a session, including the sequence and duration of page views;
• Referral URLs — the external web address from which you arrived at our Website, such as a search engine results page or a hyperlink on a third-party site;
• Session duration — the total length of time you spend on the Website and on individual pages during a single visit;
• Device identifiers — anonymized or pseudonymous identifiers associated with your device, browser instance, or user session as assigned by analytics platforms.

This information is used in aggregate and pseudonymous form to understand how our Website is being used, to improve content and navigation, to detect anomalous activity, and to support legitimate security operations. Where required by applicable law, collection of certain identifiers is subject to cookie consent as described in Section 5.

2b. Contact Form Submissions

Our Website includes contact forms through which visitors may submit inquiries, request information about our services, or initiate a business relationship. When you complete and submit a contact form, we collect the information you voluntarily provide, which may include:

• Full name — your first and last name as entered in the form;
• Email address — a business or personal email address at which you wish to receive our response;
• Phone number — a contact telephone number, if provided;
• Company name — the name of the organization you represent, if applicable;
• Message content — the body text of your inquiry, which may contain any information you choose to share;
• Submission timestamp — the date and time at which the form was submitted, recorded automatically by our systems.

We use this information solely to respond to your inquiry, assess whether a business relationship is appropriate, and, if applicable, route your inquiry to the correct internal team. We do not use contact form submission data for unsolicited marketing communications.

2c. Manufacturing Client Communications

In the course of providing manufacturing services and fulfilling contracts with our business clients, West Industries collects and processes personal information pertaining to individuals who are authorized representatives, points of contact, or otherwise involved in the client relationship. This information is collected through direct communications, contractual documentation, and project management workflows, and may include:

• Business contact information — names, job titles, direct telephone numbers, business email addresses, and mailing addresses of client-side contacts;
• Project and order details — specifications, schedules, purchase order numbers, delivery instructions, and technical documentation related to manufacturing engagements;
• Contractual data — signed agreements, statements of work, amendments, payment terms, and related legal documentation, which may contain the personal information of signatories;
• Correspondence records — emails, letters, meeting notes, and other records of communications between West Industries personnel and client representatives over the course of a project or relationship.

This information is collected and processed as a necessary component of fulfilling our contractual obligations to our clients and managing our ongoing business relationships. The legal basis for processing this category of data is primarily contractual necessity, as further described in Section 4.

2d. Device & Application Telemetry

West Industries operates connected device systems and monitoring platforms in connection with manufacturing equipment and industrial applications. Through these systems, we may collect operational data that, in some instances, may constitute or be associated with personal data. Telemetry data collected from connected equipment and applications may include:

• Connected device identifiers — unique hardware or software identifiers assigned to individual equipment units, terminals, or networked devices within client or internal infrastructure;
• Firmware version — the version of embedded software currently installed on a connected device, used for update management and compatibility diagnostics;
• Operational status — real-time and logged states of equipment, including active, idle, standby, fault, and shutdown conditions;
• Error logs — timestamped records of system faults, exceptions, and diagnostic events generated by connected equipment;
• Usage metrics — quantitative data reflecting how and how frequently a device or application feature is being used;
• Uptime data — records of operational continuity, downtime events, and restart cycles for monitored equipment;
• Sensor readings — data outputs from physical sensors embedded in manufacturing equipment, which may include temperature, pressure, flow rate, vibration, and similar industrial measurements.

To the extent that telemetry data is linked to identifiable individuals (for example, through a device account, operator profile, or persistent identifier attributable to a specific person), such data is treated as personal data under this Policy. Where telemetry data is fully aggregated and non-attributable, it is not considered personal data but is nonetheless handled with appropriate care.

2e. SMS & Alert Systems

West Industries operates SMS-based notification and alert systems to communicate operational updates, service alerts, and status notifications to authorized personnel and opted-in contacts. In connection with these systems, we collect and maintain:

• Mobile phone numbers — the telephone numbers provided by individuals when opting in to receive SMS communications from West Industries;
• Alert preferences — settings and configurations specifying the type, frequency, and conditions under which an individual wishes to receive SMS notifications;
• Opt-in and opt-out records — timestamped records of when an individual subscribed to or unsubscribed from our SMS communications, including the method by which opt-in or opt-out was recorded;
• Message delivery logs — system records indicating whether a given message was delivered, failed, or was otherwise not received, as reported by our SMS gateway provider.

Participation in our SMS alert system is entirely voluntary. We do not use SMS as a channel for unsolicited marketing communications. The collection and use of SMS data is governed by our SMS terms and the opt-out rights described in Section 9c.

2f. Cookies & Tracking Technologies

Our Website uses cookies and related tracking technologies to support core website functionality, remember your preferences, and analyze how our Website is used. A full description of the types of cookies we use and your choices regarding them is provided in Section 5 of this Policy. In summary, the tracking technologies we may deploy include:

• Session cookies — temporary cookies stored in your browser memory for the duration of a visit, which expire when you close your browser;
• Persistent cookies — cookies stored on your device for a defined period of time beyond a single session, used to remember preferences and recognize returning visitors;
• Pixel tags and web beacons — small graphic elements or code snippets embedded in webpages or communications that signal when content has been accessed or loaded;
• Local storage — browser-based storage mechanisms that allow certain data to be retained on your device outside of traditional cookie files.

2g. Analytics Data

We use third-party analytics platforms, including Google Analytics, to collect aggregated and pseudonymous data about how visitors interact with our Website. Analytics data collected through these platforms may include:

• Aggregated traffic data — total page views, unique visitor counts, session volumes, and traffic trends over time;
• Conversion events — tracked user actions deemed significant for business purposes, such as form submissions or clicks on specific elements;
• Click paths — the sequence of pages and elements visited by a user during a session, used to understand navigation behavior;
• Form interaction events — data indicating whether a user began, partially completed, or abandoned a form, collected to identify usability issues.

Analytics data is primarily used in aggregated form for internal reporting and website optimization. Where analytics data is tied to a persistent pseudonymous identifier, it is treated as personal data. See Section 5 for information on opting out of analytics tracking.

2h. Internal IT Workflows

In operating and securing our internal information technology environment, West Industries collects and processes certain categories of data related to employee accounts and system usage. This data is used exclusively for IT administration, security monitoring, and compliance purposes, and is not disclosed to third parties except as required by law or described herein. This category includes:

• Employee account data — usernames, email addresses, assigned roles, and access credentials associated with West Industries internal systems and software platforms;
• System access logs — records of logins, authentication events, session durations, and actions taken within internal systems by authorized users;
• Network activity logs — records of network traffic, connection events, and data transfers within the West Industries internal network, retained for the purpose of detecting and investigating unauthorized access, data loss, or security incidents.

Internal IT data is processed pursuant to our legitimate business interests in maintaining the security, integrity, and continuity of our information systems, as well as our obligations under applicable law.

3. How We Use Your Information

West Industries uses the personal information we collect for specific, documented, and legitimate business purposes. We do not use personal information for purposes that are incompatible with the purpose for which it was originally collected without first obtaining your consent or otherwise establishing a lawful basis for the new use. The following describes the purposes for which we process personal information:

Website Operation and Improvement. We use website visitor data, analytics data, and cookie-related data to operate the Website, ensure its technical functionality, diagnose errors, improve page content and navigation, and understand how visitors engage with our online presence. This includes generating internal performance reports, testing new website features, and optimizing load speeds and usability across device types.

Responding to Inquiries and Communications. When you submit a contact form, send an email, or otherwise initiate a communication with West Industries, we use the information you provide to understand your inquiry, route it to the appropriate internal personnel, and provide a timely and relevant response. We may also retain records of these communications to document our interaction history.

Fulfilling Manufacturing Contracts and Client Engagements. Personal information collected from and about manufacturing clients and their representatives is used to perform our contractual obligations, manage project timelines, coordinate deliveries, issue invoices, and maintain accurate records of our business relationships. This processing is necessary to deliver the services our clients have engaged us to provide.

Device Monitoring and Diagnostics. Telemetry data collected from connected devices and manufacturing equipment is used to monitor operational status, detect anomalies and faults, perform remote diagnostics, push firmware updates, and ensure the continued safe and efficient operation of equipment under our management or connected to our platforms.

SMS Operational Alerts. We use the mobile phone numbers and alert preferences collected through our SMS system to send targeted operational notifications and alerts to opted-in contacts. Messages may include equipment status alerts, system notifications, maintenance reminders, and service updates relevant to the recipient’s role or subscription profile.

Analytics and Optimization. Aggregated and pseudonymous analytics data is used to measure the effectiveness of our Website, identify trends in visitor behavior, and make data-informed decisions about our online presence and marketing efforts. We use this information to improve the quality of our content, refine our service offerings, and allocate resources appropriately.

Legal Compliance. We process personal information as necessary to comply with our obligations under applicable federal, state, and international law, including but not limited to tax and financial reporting requirements, employment law, data protection regulations, export control laws, and any legal process or governmental inquiry to which we are subject.

Security Monitoring and Fraud Prevention. We use IP address data, system access logs, network activity logs, and related information to detect, investigate, and respond to unauthorized access attempts, data breaches, fraud, and other security incidents affecting our Website, internal systems, or connected device infrastructure.

Internal IT Administration. Employee account data and system access logs are used by our IT department and authorized administrators to manage user accounts, provision and de-provision access, perform software updates, maintain system integrity, and support internal help desk and support functions.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the UK GDPR, as applicable, require that we identify a lawful basis for each category of personal data we process. West Industries relies on one or more of the following legal bases, as appropriate to the specific data category and processing activity: (i) performance of a contract or steps taken at the request of the data subject prior to entering into a contract (Article 6(1)(b)); (ii) compliance with a legal obligation to which West Industries is subject (Article 6(1)(c)); (iii) the legitimate interests of West Industries or a third party, where not overridden by the interests or fundamental rights and freedoms of the data subject (Article 6(1)(f)); and (iv) consent freely given by the data subject (Article 6(1)(a)).

The table below maps each category of data collected by West Industries to its applicable legal basis or bases under the GDPR framework:

Where West Industries relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to confirm that our interests are not overridden by the data subject’s interests, rights, or freedoms. Where processing is based on consent, data subjects have the right to withdraw their consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

EEA and UK residents who wish to obtain more information about the specific legitimate interests assessments conducted by West Industries, or who wish to object to processing carried out on this basis, may contact us at info@west-industries.com.

5. Cookies & Tracking Technologies

West Industries uses cookies and similar tracking technologies on our Website to ensure core functionality, remember your preferences, and measure Website performance. This section explains the types of cookies we use, the third-party services involved, and your choices for managing cookie preferences.

Types of Cookies We Use

Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics collects data about your use of our Website through cookies and similar technologies, including information about the pages you visit, the duration of your visit, and your approximate geographic location based on your IP address. This data is transmitted to and stored on Google servers, which may be located outside your country of residence. Google uses this data on our behalf to compile reports on Website activity and to provide related analytics services. Google’s data processing practices are governed by Google’s Privacy Policy, available at https://policies.google.com/privacy.

We have configured Google Analytics with IP anonymization enabled where required by law, so that your full IP address is not stored. You may opt out of Google Analytics tracking at any time by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Cookie Consent

When you first visit our Website, you may be presented with a cookie consent notice that allows you to accept or decline non-essential cookie categories. Strictly necessary cookies are deployed without consent as they are required for the Website to function. Your consent preferences are recorded and respected for future visits, subject to the retention period specified in the cookie management interface.

Opt-Out Mechanisms

In addition to the cookie consent interface on our Website, you may control cookies through the following mechanisms:

• Browser settings: Most modern web browsers allow you to view, manage, block, and delete cookies through the browser’s settings menu. Restricting cookies may affect the functionality of our Website and other websites you visit. Consult your browser’s help documentation for instructions specific to your browser.
• Google Analytics Opt-out: You may install the Google Analytics Opt-out Browser Add-on, which prevents Google Analytics JavaScript from collecting and sharing data about your visit.
• Industry opt-out tools: You may use the Network Advertising Initiative opt-out tool or the Digital Advertising Alliance’s opt-out tool to opt out of interest-based advertising from participating companies.

Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals to websites. Because there is currently no uniform industry standard for how websites should respond to DNT signals, our Website does not currently alter its data collection practices in response to DNT signals from your browser. We will continue to monitor developments in this area and update our practices as appropriate industry standards emerge.

6. How We Share Your Information

West Industries does not sell, rent, or trade personal information to third parties for their own marketing or commercial purposes. We share personal information only in the limited circumstances described below, and only to the extent necessary for the purpose identified.

Service Providers and Data Processors

We engage trusted third-party vendors and service providers who process personal information on our behalf in order to support the operation of our Website, manufacturing operations, IT infrastructure, and communications systems. These parties act as data processors and are contractually obligated to process personal information only in accordance with our documented instructions, to implement appropriate security measures, and not to use personal information for their own independent purposes. Categories of service providers engaged by West Industries include: web hosting providers, cloud infrastructure providers, email platform providers, SMS gateway providers, analytics platform providers, customer relationship management (CRM) vendors, and cybersecurity and IT monitoring providers.

Manufacturing and Operational Partners

In certain manufacturing engagements, West Industries may work with subcontractors, logistics partners, or other operational partners who require access to limited client contact information or project data in order to fulfill a specific role in the delivery of services. We share only the minimum information necessary for such partners to perform their function, and we contractually require that such partners maintain the confidentiality and security of any personal information shared with them.

Legal and Regulatory Disclosures

We may disclose personal information to government authorities, law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, court order, legal process, or governmental request. We may also disclose information where we believe, in good faith, that disclosure is necessary to protect the rights, property, or safety of West Industries, our clients, our personnel, or the public, or to detect, prevent, or address fraud, security threats, or technical issues.

Business Transfers

In the event that West Industries undergoes a merger, acquisition, reorganization, asset sale, or other business combination, personal information held by West Industries may be transferred to the successor entity as part of that transaction. We will notify affected individuals of any such transfer and any changes to this Privacy Policy that may result, to the extent required by applicable law.

No Sale of Personal Information

West Industries, LLC does not sell, share for cross-context behavioral advertising purposes, or otherwise monetize personal information. We do not share personal information with third parties for their own marketing, advertising, or commercial purposes. This commitment applies to all categories of personal information we collect, regardless of the applicable legal framework.

7. Data Retention

West Industries retains personal information for no longer than is reasonably necessary to fulfill the purpose for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Retention periods are determined by reference to the nature of the data, the purpose of collection, applicable legal and regulatory requirements, and our operational needs. The following table provides our standard retention periods by data category:

At the conclusion of the applicable retention period, personal information is securely deleted or anonymized in accordance with our data lifecycle management procedures. Anonymized data that can no longer be associated with an identifiable individual may be retained beyond these periods for statistical and analytical purposes.

Individuals have the right to request earlier deletion of their personal information in accordance with the rights described in Section 9 of this Policy. However, we reserve the right to retain personal information beyond a requested deletion period where we are required to do so by law, where the data is subject to an active legal hold or litigation, or where it is necessary to protect our legitimate legal interests. In such cases, we will inform the requesting individual of the basis for our continued retention, to the extent permitted by law.

8. Data Security

West Industries takes the security of personal information seriously and implements a layered approach to data protection that encompasses both technical and organizational safeguards. While no method of electronic transmission or storage is completely secure, we are committed to using commercially reasonable and industry-appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Technical Safeguards

Our technical security measures include, but are not limited to:

• TLS Encryption in Transit: All communications between your browser or device and our Website and services are encrypted using Transport Layer Security (TLS) protocols. We require TLS 1.2 or higher for all encrypted connections and regularly review our cipher configurations to maintain alignment with current security best practices.
• Encryption at Rest: Personal information stored in our databases and cloud infrastructure is encrypted at rest using industry-standard encryption algorithms. Backup data is likewise encrypted and access-controlled.
• Access Controls: Access to personal information is restricted on a need-to-know basis. We implement role-based access controls, multi-factor authentication for privileged accounts, and regular access reviews to ensure that only authorized personnel have access to sensitive data.
• Network Security: Our internal network and cloud infrastructure are protected by firewalls, intrusion detection systems, and network monitoring tools designed to identify and respond to anomalous activity in real time.

Organizational Safeguards

In addition to our technical controls, we maintain a range of organizational safeguards to support responsible data handling, including:

• Privacy and Security Training: Personnel with access to personal information receive training on applicable privacy requirements, data handling procedures, and their responsibilities under this Policy and applicable law.
• Vendor Security Assessments: Prior to engaging third-party service providers who will have access to personal information, we conduct security assessments and require vendors to demonstrate appropriate data protection practices. All such vendors are required to execute data processing agreements consistent with applicable law.
• Access and Acceptable Use Policies: We maintain and enforce internal policies governing acceptable use of information systems, password management, device security, and the handling of sensitive or confidential information.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Policy, and we periodically review our data collection practices to ensure continued proportionality.

Incident Response and Breach Notification

In the event of a security incident that results in the unauthorized access to, disclosure of, or destruction of personal information, West Industries will activate its incident response procedures. These procedures include containment and remediation steps, a forensic assessment of the nature and scope of the incident, and, where required by applicable law, notification to affected individuals and regulatory authorities within the timeframes prescribed by law. In California, we comply with the data breach notification requirements set forth in California Civil Code Section 1798.29 and Section 1798.82. For EEA and UK data subjects, we comply with the 72-hour supervisory authority notification requirement under Article 33 of the GDPR, where applicable.

If you believe that your personal information has been compromised or that there has been unauthorized access to your data held by West Industries, please notify us immediately at info@west-industries.com so that we may investigate and take appropriate action.

Disclaimer: Despite our commitment to data security, no method of transmitting or storing information over the internet is guaranteed to be 100% secure. West Industries cannot guarantee absolute security of personal information and encourages all users to use strong, unique passwords, keep their devices and software up to date, and exercise caution when sharing sensitive information online.

9. Your Rights & Choices

West Industries recognizes and respects the privacy rights afforded to individuals under applicable law. The rights available to you depend on your jurisdiction and the legal framework that applies to our processing of your personal information. The subsections below describe your rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), the GDPR, and our SMS, email, and cookie preference systems.

9a. CCPA / CalOPPA Rights — California Residents

If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA/CPRA”), grants you the following rights with respect to your personal information:

• Right to Know: You have the right to request that West Industries disclose to you the categories of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, the categories of third parties with whom it has been shared, and the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request that West Industries delete personal information we have collected about you, subject to certain exceptions permitted by law (including, but not limited to, data necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: West Industries does not sell personal information, and we do not share personal information for cross-context behavioral advertising purposes. Accordingly, there is currently no action required on your part to exercise this right. Should our practices change, we will update this Policy and provide a mechanism to exercise this right.
• Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information as defined under CCPA/CPRA, you have the right to direct us to limit our use to those purposes authorized by law. West Industries does not use sensitive personal information for purposes beyond those necessary to provide our services.
• Right to Non-Discrimination: West Industries will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised a privacy right.

CalOPPA Disclosure: In compliance with the California Online Privacy Protection Act (CalOPPA), West Industries discloses that our Website does not respond to “Do Not Track” signals from browsers. See Section 5 for further detail. We do not share personal information with third parties for their direct marketing purposes.

How to Submit a Verifiable Consumer Request: California residents may submit a verifiable consumer request to exercise the rights above by emailing info@west-industries.com with the subject line “CCPA Data Request” and providing sufficient information to verify your identity. We may request additional verification information where necessary to confirm your identity before processing a request. West Industries will respond to a verifiable consumer request within 45 calendar days of receipt. If we require an extension, we will notify you within the initial 45-day period of the reason for the extension and the anticipated response date, up to a maximum total response period of 90 days. You may also submit a request through an authorized agent. Authorized agents must provide written authorization signed by you or proof of power of attorney, and we may contact you directly to verify the agent’s authority.

9b. GDPR Rights — EEA and UK Residents

If you are located in the European Economic Area or the United Kingdom, the GDPR and UK GDPR grant you the following rights with respect to your personal information processed by West Industries:

• Right of Access (Article 15): You have the right to request confirmation of whether we process personal data about you and, if so, to receive a copy of that data along with information about how and why it is being processed.
• Right to Rectification (Article 16): You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.
• Right to Erasure / Right to be Forgotten (Article 17): You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed.
• Right to Restrict Processing (Article 18): You have the right to request that we restrict our processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of our legitimate interests.
• Right to Data Portability (Article 20): Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object (Article 21): You have the right to object at any time to processing of your personal data that is based on our legitimate interests, including profiling based on those interests. You also have an absolute right to object to processing of your personal data for direct marketing purposes.
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects concerning you. West Industries does not currently engage in automated decision-making of this nature, but will notify you and establish appropriate safeguards if this changes.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the data protection supervisory authority in your country of residence or establishment. In the UK, this is the Information Commissioner’s Office (ICO). In EU member states, you may contact the relevant national data protection authority.

To exercise any of the rights described above, please contact us by email at info@west-industries.com with the subject line “GDPR Data Request.” We will respond to your request within 30 days. In complex cases, we may extend this period by a further two months, in which case we will notify you within the initial 30-day period and explain the reason for the extension. We will respond at no charge, unless requests are manifestly unfounded, excessive, or repetitive.

9c. SMS Opt-Out

If you have opted in to receive SMS notifications or operational alerts from West Industries, you may opt out of future SMS messages at any time by replying STOP to any SMS message you receive from us. Upon receipt of a STOP message, West Industries will cease sending SMS communications to your mobile number, subject to processing time that may result in receipt of one additional message confirming your opt-out. Message and data rates may apply based on your mobile carrier’s plan.

If you wish to re-subscribe to SMS communications after opting out, you may do so by following the opt-in process originally used to subscribe, or by contacting us at info@west-industries.com. We maintain a record of all opt-in and opt-out events for the retention period specified in Section 7, both to honor your preferences and to demonstrate compliance with applicable telecommunications regulations.

9d. Email Communications

If you have received marketing or informational email communications from West Industries and wish to unsubscribe, you may do so by clicking the “unsubscribe” or “opt-out” link included in the footer of each such email, or by emailing info@west-industries.com with your request. We will process your unsubscribe request promptly, typically within 10 business days. Please note that transactional emails directly related to your account, a contract in progress, or a legal obligation (such as invoice delivery or contractually required notices) may continue to be sent regardless of your marketing communication preferences, as these communications are necessary for the performance of our agreement with you.

9e. Cookie Preferences

You may manage your cookie preferences at any time through the cookie settings interface on our Website (where provided) or through your browser settings. To opt out of non-essential cookies, you may: (i) use the cookie consent management interface to withdraw or adjust your consent preferences; (ii) configure your browser to block or delete cookies as described in your browser’s privacy or security settings; or (iii) use the Google Analytics Opt-out Browser Add-on to disable Google Analytics tracking. Please be aware that disabling certain cookies may affect the functionality of our Website and your user experience.

10. Children’s Privacy

The Website and services of West Industries are not directed to, intended for, or designed to attract children under the age of 13. West Industries does not knowingly collect, solicit, or process personal information from children under the age of 13. The nature of our services — which include industrial manufacturing, connected device systems, and business-to-business client engagements — is inherently oriented toward adult business professionals and is not appropriate for use by minors.

We do not knowingly allow children under 13 to register for any account, submit any personal information through our contact forms, or enroll in any SMS or alert notification system operated by West Industries. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our records in accordance with the Children’s Online Privacy Protection Act (COPPA) and any other applicable law.

If you are a parent or guardian and you believe that your child under the age of 13 has provided personal information to West Industries without your consent, please contact us immediately at info@west-industries.com so that we may investigate and take appropriate corrective action. Please include in your communication sufficient detail about the information you believe may have been submitted so that we can locate and evaluate the relevant records.

11. Third-Party Links & Services

Our Website may contain hyperlinks to third-party websites, services, platforms, or resources that are not owned, operated, or controlled by West Industries. These links are provided for informational convenience only and do not constitute an endorsement, sponsorship, or affiliation with any linked third party. The inclusion of a link on our Website does not imply that West Industries approves of, is affiliated with, or has verified the content, privacy practices, or security measures of the linked site or service.

When you click on a link to a third-party website or service, you will be navigating away from our Website and will be subject to the privacy policy, terms of use, and data practices of that third party. West Industries has no control over, and assumes no responsibility for, the content, privacy policies, data collection practices, or security of any third-party websites or services. We encourage you to review the privacy policy of every third-party website you visit before providing any personal information.

This disclaimer also applies to any third-party widgets, social media buttons, embedded content, or plug-ins that may appear on our Website. Even if such elements appear within the visual framework of our Website, they are operated by the respective third-party providers, and any data collected through such elements is subject to those providers’ own privacy policies and data practices.

12. International Data Transfers

West Industries is headquartered in the United States, and the primary processing of personal information collected through our Website and services occurs within the United States. If you are accessing our Website or services from a location outside the United States — including from a country within the European Economic Area or the United Kingdom — please be aware that your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your home jurisdiction.

In particular, the United States does not have a comprehensive federal data protection law equivalent to the GDPR, and personal information transferred to the United States may be subject to access by government authorities under applicable U.S. law. By providing personal information to West Industries, you acknowledge that your information may be transferred to and processed in the United States.

Where personal information is transferred from the EEA or UK to countries that the European Commission or UK Information Commissioner’s Office has not designated as providing an adequate level of data protection (including the United States in certain contexts), West Industries implements appropriate safeguards as required by the GDPR and UK GDPR to ensure that such transfers are lawful and that your personal information receives an adequate level of protection. These safeguards include:

• Standard Contractual Clauses (SCCs): We rely on the Standard Contractual Clauses approved by the European Commission under Article 46(2)(c) of the GDPR for transfers of personal data from the EEA. For transfers from the UK, we use the UK International Data Transfer Addendum or equivalent approved safeguard as required by UK GDPR.
• Processor Agreements: Where we engage third-party service providers who receive personal data transferred from the EEA or UK, those providers are required to execute data processing agreements incorporating appropriate transfer safeguards.
• Data Minimization for Cross-Border Transfers: We limit the scope of personal information transferred internationally to that which is strictly necessary for the identified business purpose.

EEA and UK residents may request further information about the safeguards applicable to international data transfers involving their personal information by contacting West Industries at info@west-industries.com.

13. Changes to This Privacy Policy

West Industries reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law or regulatory guidance, changes in our business operations or service offerings, or changes in technology that affect how we collect or use personal information. The revised Policy will be effective as of the date indicated in the “Effective Date” field at the top of this document.

Material Changes: Where changes to this Privacy Policy are material — meaning they significantly alter the nature of the data we collect, the purposes for which we use it, the parties with whom we share it, or your rights with respect to it — West Industries will make reasonable efforts to notify affected individuals in advance of the effective date of such changes. Notification methods may include: (i) posting a prominent notice on our Website; (ii) sending an email notification to individuals who have provided their email address and have an ongoing relationship with us; or (iii) providing in-application notification through any connected platform or service. The method of notification will be chosen based on what is reasonably practicable given the nature of the change and the data subject populations affected.

Continued Use as Acceptance: Your continued use of our Website or services following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the terms of the revised Policy, you should discontinue your use of our Website and services and, if applicable, contact us to request deletion of your personal information in accordance with the rights described in Section 9.

Archived Versions: West Industries maintains an internal archive of prior versions of this Privacy Policy for reference and compliance purposes. If you would like to review a prior version of this Policy or have questions about changes that have been made, please contact us at info@west-industries.com and we will provide the relevant information to the extent reasonably practicable.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices and your rights. The current version of this Policy is always available at https://west-industries.com/.

14. Contact Us & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy, the personal information we hold about you, or your rights under applicable privacy law, please contact West Industries using any of the channels listed below. We are committed to responding to all inquiries promptly and transparently.

When submitting a data request, please provide your full name, a description of the right you wish to exercise, and sufficient information to allow us to locate your records and verify your identity. For CCPA verifiable consumer requests, we may ask for additional verification details before processing your request. For GDPR requests, we will acknowledge receipt within 72 hours and provide a substantive response within 30 days, subject to extension as permitted by law.

West Industries does not have a separate EU or UK data protection representative. All GDPR and UK GDPR matters are handled directly by our privacy team at info@west-industries.com. We are committed to working cooperatively with supervisory authorities and will respond to any inquiry or investigation in a timely and good-faith manner.

We genuinely value the trust that our clients, website visitors, and business partners place in West Industries, and we are committed to handling your personal information with care, transparency, and respect. Thank you for taking the time to read this Privacy Policy.

West Industries, LLC  |  Privacy Policy  |  Effective Date: October 20, 2026

7949 Silverton Avenue, Unit 924, San Diego, CA 92126  |  info@west-industries.com

https://west-industries.com/  |  © 2026 West Industries, LLC. All rights reserved.

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